Managing Director
After graduating from Bristol University in Computer Systems Engineering, I started my career in London as a Junior IT Support Agent. Over 15 years I progressed rapidly, settling back in Bristol as Operations Director for an IT Service Provider and starting a family. In 2018, I took the leap into setting up my own business and, with Mike, I cofounded Nova.
Due to the continued support we have received from clients, old and new, we set up The Nebula Group in 2022 to replicate our IT support model in different sectors.
Polaris is the first company launched within the group using the Nova model, exclusively supporting the wider Financial Services industry.
Operations Director
Prior to co-founding Nova in 2018, I played a key role in revolutionising the way Microsoft Office 365 delivered support, with the primary objective being exceptional customer service. Having a wealth of experience being a technician myself, developing staff, and managing support teams, the role of Operations Director at Nova is a perfect fit. As of 2022 I’m also now excited to be the Operations Director of The Nebula Group and Polaris where I’m confident I’ll gain even more experience in creating a truly industry-leading IT support service.
Head of Business Development
Prior to joining Nova, I completed my studies in Computer Science, before commencing a 20-year career in the IT managed services provider sector. I quickly progressed from Account Manager to Sales Director, growing and establishing a digital services start-up serving the UK, with an aim to support scaling and growth.
With extensive experience partnering with SMEs, I am excited to see how Nova has excelled since its inception, by providing world-class support to its clients. I am extremely passionate about how I can support and develop Nova, improving efficiencies and scalability for the business while maintaining the high standards of client service that it is known and respected for.
Technical Administrator
I’m passionate about problem-solving and technology, which is why I’m thrilled to be a part of the Nova team providing support to all of our wonderful clients. Outside of work, you’ll often find me experimenting with recipes or getting stuck into a strategy game. I also love spending time outdoors, exploring nature and seeking adventures.
Senior IT Support Technician
I have been with Nova for almost 2 years, I love IT for the problem solving and the satisfaction of helping people. In my spare time I enjoy playing video games with friends and walking holidays.
IT Support Technician
After years of helping friends and family with IT issues I decided to make a career out of it, with the team and ethos at Nova seeming a perfect fit from the moment I learnt about them.
In my own time I like to explore Bristol on my motorcycle, play relaxing computer games, and undertake every IT project I can get my hands on.
IT Support Technician
Nova has been the perfect opportunity for me to learn more about the IT challenges that companies face. I find that helping people every day is rewarding and I am motivated to overcome newly discovered challenges. In my free time I enjoy watching films and sports. I also love going to the gym and walking my dog.
IT Support Technician
I have always been fascinated by technology, from the very first time I got my hands on an electronic device (my Nintendo DS Lite at age 8), I’ve been delighted by the way technology makes our lives so much more fun and our work easier! I love problem-solving, and here at Nova, we strive to help you make the most of the technology you use every day. I am proud to work alongside such a knowledgeable and friendly team. In my spare time, I love playing video games, reading graphic novels, and finding ways to entertain (and wear out) our Borzoi pup Lilith.
IT Support Technician
Being part of the Nova Support team means that I’m able to combine three of the things I’m most passionate about: problem-solving, technology, and helping people. Outside of work, I like to partake in competitive hobbies such as squash, football, or multiplayer video games with my friends. I also love travelling, exploring new countries, and embracing their cultures.
Nova was founded in 2018, and provides dedicated IT support services, exclusively to St. James Place Partner businesses.
• Nova supports over 100 client businesses – ranging from sole traders to those with 100+ staff •
• Over 70% of all issues raised are resolved within the first hour •
• Nova have maintained 100% client retention from day one •
The Nebula Group evolved from the success of our flagship company Nova, to replicate our IT support service in new sectors; retaining the exclusivity to clients, whilst providing the stability and experience of being part of something bigger.
Nova joined The Nebula Group in 2022.
Polaris is the first company launched using the Nova model, exclusively supporting accountancy firms, IFAs and family offices.
Our next business Libra, servicing the legal industry, will launch soon.
We understand our clients’ specific needs, providing a tailored, agile, and efficient service.
We are passionate about what we do, always supporting each other and the company.
Our group structure provides the stability and experience of being part of something bigger.
We never compromise on the fundamentals that underpin our business – integrity, wellbeing and security.
We provide guidance through an evolving IT landscape, to help our clients strive forward.
We commit to using our initiative and to forging new pathways, for ourselves and others.
